IT companies and MSPs
All your customers' computers in one list, remote desktop support and unattended access, plus monthly health checks you can sell as a managed service.
Remote support software made in South Africa: The Remote Support Program
Remote desktop, remote access, job cards and monthly health checks in one system, under your own brand. Built in Knysna by the team behind Anywhere I.T., and the same software we use to support our own customers every day.
Why we built it
A South African alternative to TeamViewer and AnyDesk, made for people who support computers for a living
As an IT company we wanted remote support and job tickets in one place, under our own name, priced in rand and with our customers' data kept in South Africa. We couldn't find it, so we built it.
- Priced per person, not per computer. R500 a month covers five people and every computer you look after.
- Your brand, not ours. Customers see your name and logo on the app, prompts, download page and emails.
- Every session becomes a ticket the office can invoice, so remote work stops slipping through the cracks.
- Data stays in South Africa, with end-to-end encrypted sessions and two-factor sign-in for everyone.
- Written and built in-house, not bought in and rebadged, with local support from Knysna.
Who it's for
Remote support software for every business that looks after computers
Software and point-of-sale suppliers
Support users of your accounting, payroll or POS software remotely, with every call logged as a ticket.
In-house IT teams
Schools, medical and legal practices, accounting firms and multi-branch offices supporting their own staff.
Computer and cellphone repair shops
Workshop job card software from booking in to collection, with photos, damage reports, quotes and customer updates by email.
Call-out businesses
Office equipment dealers, CCTV and alarm installers and other trades that run call-outs, quotes and job cards.
Remote workers
Remote access to your own office PC, branch or home computer from anywhere, from R50 a month.
Features
Everything in one remote support platform
Every feature is in every full-version subscription. No add-ons and no per-computer pricing.
Remote desktop and remote access
- Attended and unattended remote access
- Every monitor in one view, with H.264 video
- File transfer, clipboard and remote printing both ways
- Ctrl+Alt+Del, admin prompts, restart and reconnect
- Connect from a phone or tablet
- Session recording and a privacy screen
- See running programs and performance without connecting
Job cards and ticketing
- Every session becomes a ticket with time logged
- Workshop, call-out, walk-in, remote and general jobs
- Photos, damage reports and delivery tracking
- Supplier quotes that can be signed
- Tickets from email or your website contact form
- Office billing queue so work gets invoiced
- Recurring tasks that open their own tickets
Monthly health checks
- Disks, backups, updates and security on every computer
- Windows 11 readiness
- Housekeeping done as part of the check
- One plain-English report per client each month
Your brand, your website, your team
- White-label customer app, installer, prompts and emails
- Website chat bubble and a contact form that opens tickets
- Browser-based screen sharing with no install
- Knowledge base written from solved tickets
- Roles for owner, supervisor, technician and office admin
Pricing in rand
Simple pricing, every computer included
No VAT is added to these prices. Monthly billing by card, cancel any time.
For businesses
Full version
R500 / month
- Five people, every computer and session included
- Remote support, job cards, health checks
- Website chat, browser support, knowledge base
- Your logo and colours
- Extra people R300 / month each
Basic Version for Remote Workers
R50 / month
- One person, three computers
- Extra computers R10 each, up to 20
- Unattended and attended remote access
- Screen, control, files and printing
Free Version
R0
- One person, one computer
- Unattended with a password
- Screen, control, files and printing
- No card needed
Security and POPIA
Secure remote support with your data kept in South Africa
- End-to-end encrypted sessions: screen, keystrokes, files and chat
- Two-factor sign-in for every user, and passkeys on phones
- Customers approve each connection and control unattended access
- Signed app updates, verified before they install
- Each session logged: who connected, to which computer, when and for how long
- Data stored on South African servers, exportable any time
Talk to The Remote Support Program
Questions about the software, a demo or a bigger team? Speak to the people who built it.
- Phone078 131 5618
- Address19 Tide Street, Knysna, 6571
Good to know
Remote support software questions
Is there a South African alternative to TeamViewer and AnyDesk?
Yes. The Remote Support Program is remote support and remote access software built in Knysna, South Africa. It is billed in rand, priced per person rather than per computer, and keeps your company's data on servers in South Africa.
What is white-label remote support software?
Software that shows your company's name, logo and colours to your customers instead of the vendor's. With The Remote Support Program your branding appears on the customer app, the connection prompts, the download page, the installer, emails and your technicians' console. Your customers never see our name.
How much does The Remote Support Program cost?
The full version is R500 a month for five people, with every computer and every session included and no per-computer fees. Extra people are R300 a month each. The Basic Version for remote workers is R50 a month for one person and three computers (extra computers R10 each, up to 20), and there is a Free Version for one computer. Prices are in rand with no VAT added.
Is there a free trial?
Yes. The full version and the Basic version both have a 14-day free trial with every feature switched on. No card is needed to start, and you can cancel any time.
Does it include job cards and ticketing?
Yes. Every remote session becomes a ticket with its time logged, and the same system handles call-outs, walk-ins, workshop job cards, quotes, photos, damage reports and an office billing queue, so the work you do gets invoiced.
Can I use it for unattended access?
Yes. Unattended access lets you connect to a customer's or your own computer without someone at the screen. The customer controls it with their own switch and password, and can turn it off at any time.
Is The Remote Support Program POPIA compliant?
It is designed for POPIA: data is stored in South Africa, each company's data is kept separate, sessions are end-to-end encrypted, every user signs in with two-factor authentication, and you can export all your data at any time.
Can I use it to reach my own office computer from home?
Yes. The Basic Version for remote workers (R50 a month) is made for one person reaching their own office, branch or home computers, with unattended access, file copying and printing. Windows 10 or 11 is needed at both ends.
Does Anywhere I.T. use it?
Every day. The remote support app our customers download, our website chat and our contact form all run on The Remote Support Program.
Try The Remote Support Program free for 14 days
Full features, no card needed to start. Or, if you just need your own computer fixed, our online support team is ready to help.