Download remote support
Our support app for Windows (about 130 MB, code-signed by The Remote Support Program (Pty) Ltd). Run it, and our technician can take the controls and fix the problem while you watch.
Download remote supportOnline computer support, anywhere in South Africa
A patient, friendly technician connects securely to your computer and fixes the problem while you watch. R300 per successful session, however long it takes. If we can't fix it, you don't pay.
Get connected
Three ways to let us help
Already spoken to us, or ready to get started? Choose whichever suits you. Every option is secure, and nothing happens without your permission.
Step-by-step download page
Not sure what to click? The download page walks you through each step with pictures, from downloading to reading us your code.
Open the download pageGet help in your browser (no install)
Share your screen straight from your web browser so we can see what's happening. View only: we can see, but not click. Ideal for quick questions.
Get help in your browser
Why people love it
Fixed in one session, from your own chair
- One flat fee. R300 per successful session, no clock-watching, no hourly surprises.
- No fix, no fee. We only charge when the problem is actually solved.
- You stay in control. You watch everything on your screen and can end the session anytime.
- No waiting for a call-out. Usually connected within the hour during office hours.
- Same friendly people every time. Not a call centre; a small Knysna team that gets to know you and your computer.
Simple as 1-2-3
How an online support session works
Call or WhatsApp us
Tell us what's wrong. We'll let you know right away whether it's something we can fix online.
Download and run our app
Download remote support (or follow the step-by-step page), run it and read us the code on screen.
Watch us fix it
Our technician takes the controls, fixes the problem and shows you what was done. Pay R300 by EFT or card when it's sorted.
What we fix remotely
Most everyday computer problems don't need a visit
Slow & misbehaving computers
Start-up clean-ups, junk removal, Windows updates, freezing, crashing and 'it just does weird things'.
Viruses, pop-ups & scams
Malware removal, fake 'your PC is infected' warnings, browser hijacks, and checking whether that email was a scam.
Email & Outlook
Email not sending, passwords, setting up on new devices, Microsoft 365 and Gmail, and recovering that folder that vanished.
Printers & scanners
Not printing, printing blank pages, scan-to-email, and printers that keep disconnecting from WiFi.
Business software
Xero, Sage, Microsoft 365, Google Workspace, booking systems, Teams and Zoom installs and troubleshooting.
Backups & security
OneDrive and Google Drive setup, antivirus, secure passwords and making sure your files survive a stolen or dead laptop.
For businesses and busy people
Unlimited online support from R250 per machine per month
If you'd rather never think about IT again: unlimited remote support sessions, our built-in monthly maintenance tool that keeps each computer clean and updated, and a monthly health status report so you know everything's fine.
Ad-hoc vs. contract
| Option | Price |
|---|---|
| Ad-hoc online sessionPay per successful fix | R300 |
| Unlimited support contractPer machine, per month, incl. maintenance & health report | R250 |
One session a month already nearly pays for the contract. Two, and it's cheaper.
Kind words
What our clients say
The online, remote support was fast, efficient and friendly. The fastest and easiest I.T. support I have ever received.
Hassle-free, more than helpful service, over and beyond what you ask for.
You were brilliant. One patient guy who helped me through all the steps.
You far exceeded my expectations and I want to pass you a hearty thanks for being so consistent.
Good to know
Online support questions
How does online computer support work?
You call or WhatsApp us, download our remote support app from this page, and read us the code it shows. Our technician then sees your screen and fixes the problem while you watch. The connection ends when the session ends.
Is remote support safe?
Yes. Our support app is code-signed by The Remote Support Program (Pty) Ltd, you approve every connection, you can see everything we do, and you can end the session at any time. We never store your passwords and we can't reconnect without your permission.
What does online support cost?
R300 per successful session, regardless of how long it takes. If we can't fix it remotely, you don't pay for that session. For unlimited sessions, our support contract is R250 per machine per month.
What can you fix online?
Slow computers, viruses and pop-ups, email and Outlook problems, printers, Windows updates, software installs, Microsoft 365, Xero and other business software, backups, and general 'it's doing something strange' problems.
Where in South Africa do you offer online support?
Everywhere with an internet connection: Cape Town, George, Gqeberha, Johannesburg, Pretoria, Durban, Bloemfontein and every town in between. Most of our online clients have never set foot in Knysna.
Can you help without installing anything?
Yes. Use the 'Get help in your browser' option to share your screen from your web browser. It's view only, so we can see your screen and talk you through the fix, but we can't click anything. For hands-on fixes, the downloadable app is best.
How quickly can you help?
During office hours we can usually connect within the hour, often within minutes. Contract clients get priority.
Stuck right now?
Call or WhatsApp and we'll get you connected. Anywhere in South Africa, usually within the hour.